Monthly Archives: August 2014

The Problem with “No Problem”

Kindness matters. Business people are busy people, but that doesn’t mean we can’t take time to be kind. Demanding schedules, extreme pressures …

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Restoration Hardware: When New and Different Got in the Way

I enthusiastically answered the knock on the door from UPS. Instead of a birthday surprise, I was handed a three inch thick …

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Posted in Change, Communications, Observations | Tagged , , , , , , , , , | 1 Comment