GLOBAL TECHNOLOGY Client Success Story

Strategic Provider Selection & Transition

This global technology company had significant challenges in managing their workforce due to data issues and inconsistencies across 30+ countries. They needed a partner to help them source, select, and transition to a global provider who could support their employees across every continent. Strategic advisory, expert guidance, and project management execution support were required.

Course of Action:

  • We developed a strategy based on both short-term and long-term business needs & workforce requirements.
  • We aligned on an outsourcing solution to meet their needs and facilitated the development of success factors & requirements with their executive team.
  • Our team managed the provider sourcing & selection process and provided guidance on important characteristics and considerations.
  • We advised their C-suite, including the CHRO, on selection criteria, process, and negotiations with prospective providers.
  • We developed a comprehensive global transition plan that addressed country-specific requirements.
  • We served as their operational partner and program managed the transition & implementation plan to a new provider, including the coordination of change management, communications, and contractual aspects of the journey.
  • Partnered to devise an exit approach from the existing solution; advised on considerations, risks, and mitigations, and prepared recommendations for termination process and negotiations.

Results:

We partnered with them to develop a hybrid global solution to support international employees and align with the business strategic agenda.

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