HOSPITALITY Client Success Story

Change Program for ERP Implementation

This newly acquired national organization planned to integrate all legacy “backbone” systems within the parent company’s ERP framework. This change involved a restructure in critical processes, ways of working, reporting across the company, and impacted everyone from franchisees to Finance. They needed a change partner to manage the impacts.

Course of Action:

We created a Change Strategy & Plan that proactively prepared the organization by defining:

  • Those impacted by the change and essential stakeholders for achieving results
  • Alignment & integration of related or competing enterprise-wide changes
  • New processes, ways of working and reporting following the ERP implementation
  • Our team designed a Communications Strategy & Execution Plan with core messaging to communicate the “why” and ensure understanding for individuals and teams
  • We redesigned processes and mapped out the future state
  • We developed & led their education program by educating & training all users on the new processes & system, including the impact on their work

Results:

1.Successful implementation of a new ERP solution for corporate and franchise operations

2.Engaged 60+ corporate stakeholder groups, over 3000 franchise stores, and 350+ franchise business groups

3.Facilitated process change discussions and documented 70+ financial processes

4.Developed audience-specific multi-media communications to drive awareness and understanding.

More Case Studies

DISTRIBUTION

Organizational Assessment for Strategic Integration

View Client Success Story

COMMERCIAL REAL ESTATE

Rapid Conversion to Virtual Learning

View Client Success Story